NEW & IMPROVED RETURNS PROCESS
From the 5th October 2020 we are excited to offer an improved returns process for customers of Widex UK.
All Widex returns or new custom orders with impressions can now be sent to us via Royal Mail 'Track My Return' free of charge. This replaced our previous uninsured pre-paid postal box service.
Benefits of this new this service include tracked parcels, less handling and even a collection service. This service offers insurance to value of £100, if you require a higher level of insurance please use your usual courier or postal service.
Simply book your returns to Widex via the Royal Mail website. If you don't have a printer, no problem, when you have booked your return, you will receive an email confirmation with a QR code, simply show that code at the Post Office when dropping off your parcel and they will print your label for you. Alternatively, book a free collection and Royal Mail will bring the label to you.
To help the environment, we encourage you to re-use your previous order packaging to send in any items to us. Additional blank postal boxes will be available on request through our Customer Service Team if required.
Prepaid postal boxes are no longer valid and not to be used from the 5th October 2020.
Order forms can be requested from Customer Service. For all new custom orders please attach a copy of the order form to the impression and send it to us via the Royal Mail 'Track My Return' free service.
If you have any questions on our updated delivery and returns process please contact us on 01244 688 300 or at orders.uk@widexsound.com.