DELIVERY & RETURNS

NEW & IMPROVED DELIVERY & RETURNS PROCESS
From the 5th October 2020 we are excited to offer an improved delivery and returns process for customers of Widex UK. 

INTRODUCING UPS DELIVERY

All new hearing aid orders and repairs for UK customers will now be sent to you via UPS.

This premium service will ensure that all hearing aids leaving us, whether it is a brand new order or a repair, will be tracked, allowing you to be kept up to date with every delivery via the UPS app.

In the rare case where UPS do not deliver to your area, your delivery method will not change.  


Express delivery services
with UPS are available for most areas for an extra charge, for more information on this contact our Customer Service Team.


Log in to the UPS Mobile app using your business address and receive notifications for all your UPS parcels automatically.

This will also give you the option to amend the delivery location if you are not going to be in.

ROYAL MAIL TRACKED RETURNS

All Widex returns or new custom orders with impressions can now be sent to us via Royal Mail 'Track My Return' free of charge. This will replace our pre-paid postal box service. 

Benefits of this new this service include tracked parcels, less handling and even a collection service.

Simply book your returns to Widex via the Royal Mail website, print off the label for your parcel and drop it off at a local Royal Mail service point or Post Office. It is even possible to arrange a collection from your doorstep! You can then track all of your parcels via the Royal Mail app.



If you don't have a printer, no problem, when you have booked your return on the Royal Mail website you will receive an email confirmation with a QR code, simply show that code at the Post Office when dropping off your parcel and they will print your label for you.

Prepaid postal boxes are no longer valid and should not be used from the 5th October 2020.  To help the environment, we encourage you to re-use your previous order packaging to send in any items to us. Additional blank postal boxes will be available on request through our Customer Service Team if required. 

ORDER FORMS
Order forms can be downloaded here. For all new custom orders please attach a copy of the order form to the impression and send it to us via the Royal Mail 'Track My Return' free service. 

Prepaid postal boxes are no longer valid and not to be used from the 5th October 2020. 

If you have any questions on our updated delivery and returns process please contact us on 01244 688 300 or at orders.uk@widexsound.com